Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, contact us at contact@mivorne.com. Returns need to be sent to: 1128 Toole Ave, Missoula, MT 59802, United States. If your return is accepted, we'll send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized items and final sale items. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at: Email: contact@mivorne.com Phone: +1 (406) 476-4610

Contact Information

Email: contact@mivorne.com
Phone: +1 (406) 476-4610
Address:  1128 Toole Ave, Missoula, MT 59802, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

We respond to all inquiries within 24 business hours.